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Terms of Service

Cancellation

At EFT4Performance Psychology, we understand that life can sometimes present unforeseen circumstances. We strive to accommodate our clients’ needs while maintaining the effectiveness and continuity of our services. To ensure a fair and efficient operation, we have established a cancellation policy. We kindly ask that you provide at least 24 hours’ notice if you need to reschedule or cancel an appointment. This allows us to offer your allocated time slot to another client in need of our support. Cancellations made with less than 24 hours’ notice or missed appointments will result in the full cost of the scheduled service being charged.  We appreciate your understanding and cooperation in honouring our cancellation policy, as it enables us to serve all our clients to the best of our ability. If you have any questions or need further clarification regarding our policy, please don’t hesitate to reach out to our team. Your commitment to your health and wellbeing is important to us, and we’re here to assist you throughout your journey.

Privacy Policy

      • At EFT4Performance Psychology, safeguarding your privacy and maintaining the confidentiality of your personal information is of utmost importance to us. We adhere strictly to ethical and legal standards to ensure the protection of your privacy throughout your engagement with our services.
      • Our privacy and confidentiality policy encompasses a commitment to securely handling all information shared with us. Any data collected during sessions or through our website is kept confidential and stored securely in compliance with relevant privacy laws and professional standards. This includes but is not limited to personal details, session notes, and any other information shared during therapy sessions.
      • As part of our commitment to your privacy, we do not disclose your information to third parties without your explicit consent, except where required by law or when there is a clear and imminent risk of harm. Your trust is paramount to us, and we prioritise the protection and confidentiality of your personal information at all times.
      • Should you have any queries or seek further clarification regarding our privacy and confidentiality policy, please do not hesitate to contact us. Your confidence in EFT4Performance Psychology is integral to the support and care we provide throughout your mental health journey.

Online Privacy Policy

      • At EFT4Performance, we value the privacy and confidentiality of our clients in every aspect of our services, including online interactions. We understand the importance of a secure environment during online therapy sessions. For online interactions, our therapists and staff adhere to stringent online privacy requirements. We utilize secure and encrypted platforms for all digital communications to safeguard your information. Our therapists undergo comprehensive training to ensure they maintain confidentiality and uphold the highest privacy standards during online therapy sessions.
      • Clients engaging in virtual sessions are responsible for ensuring a confidential and private space for their sessions. It is crucial for clients to participate in sessions from a location where they feel comfortable discussing personal matters without the risk of being overheard or interrupted. Additionally, we encourage clients to use secure and private internet connections and devices to protect the confidentiality of their sessions. We’re committed to providing a safe and confidential space for our clients, and we appreciate your cooperation in creating an environment conducive to privacy during online interactions.

Your Expectations of Us as Allied Health Professionals

As allied health professionals at EFT4Performance, our commitment to your health and well-being is unwavering. We hold ourselves to the highest standards of care, professionalism, integrity and ethical conduct. Expect our team to provide you with empathetic, non-judgmental, and evidence-based support tailored to your individual needs. We strive to create a safe, confidential, and respectful environment where you can freely explore your challenges and work towards your goals. Our therapists are highly trained in Emotional Freedom Techniques (EFT) and continuously engage in professional development to ensure we offer you the best possible care. You can trust that we will prioritise your progress, confidentiality, and comfort throughout our therapeutic journey together. We encourage open communication, value your feedback, and are dedicated to helping you achieve your mental health and performance objectives.

Our Expectations of You as Health Service Consumers

As valued clients and health service consumers of EFT4Performance Psychology, we hold certain expectations to ensure a collaborative and beneficial therapeutic experience. We encourage your active participation and commitment to the therapeutic process, which involves attending scheduled sessions punctually and engaging openly in discussions about your concerns and goals. Your dedication to practicing techniques learned during sessions, completing assigned tasks or exercises, and maintaining consistency in your engagement will greatly contribute to the effectiveness of our work together. Additionally, we kindly request your adherence to our cancellation policy, providing a minimum of 24 hours’ notice for any schedule changes. Creating a private and distraction-free environment during online sessions is crucial to safeguard your confidentiality and enhance the quality of our interactions. Your willingness to communicate openly, provide feedback, and express any concerns is highly valued, as it enables us to tailor our approach to best meet your needs. Together, through mutual respect, commitment, and communication, we aim to achieve meaningful progress toward your mental health and performance goals.